Privacy Policy for Dunia4D

Scope and Definitions

This Privacy Policy applies to personal information controlled by Dunia4D through the website at dunia4d.cam and related account, casino, sportsbook, payment, security, and customer support functions. In this policy, “personal information” means information that identifies an individual or can reasonably be linked to an identifiable individual. “Processing” includes collecting, recording, organising, using, storing, reviewing, disclosing, restricting, or deleting that information.

“Player” means a person who creates or uses a Dunia4D account. “Visitor” means anyone browsing the website without signing in. “Payment provider” includes supported services and financial institutions such as DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong. Dunia4D does not control the independent privacy practices of those providers.

Information We Collect

Dunia4D may collect and process the following categories of information where relevant to your use of the platform:

• Identity information: full name, date of birth, nationality, gender where required, and details shown on an identification document.
• Contact information: residential address, email address, mobile number, and preferred communication settings.
• Account information: username, encrypted authentication data, account status, verification history, preferences, and support records.
• Financial information: deposit and withdrawal records, selected payment channel, masked account identifiers, transaction references, currency, and payment verification results.
• Gaming information: casino games played, sports markets viewed, wagers, wins, losses, bonuses, loyalty activity, and responsible gambling settings.
• Technical information: IP address, browser type, operating system, device identifiers, approximate location, access time, page activity, and security logs.
• Communications: messages sent to Dunia4D support, complaint details, survey responses, and records necessary to resolve an enquiry.

Dunia4D does not intentionally request information that is unrelated to its gaming, payment, security, compliance, or support functions. Please avoid submitting unnecessary sensitive information through live chat or general account enquiries.

How We Collect Information

Dunia4D obtains information directly from you when you register, update account details, complete KYC checks, choose deposit or withdrawal options, set responsible gambling controls, or contact support. Some information is generated automatically when you browse the platform or place a wager, including technical logs, security events, session activity, and gameplay records.

Dunia4D may also receive limited information from payment providers, identity verification services, fraud-prevention systems, game suppliers, or other operational partners. For example, a DuitNow or FPX transaction may return a transaction status and reference number, while an identity check may return a verification result. We use such information only for relevant operational and compliance purposes.

Purposes and Legal Grounds for Processing

Dunia4D processes personal information for the following principal purposes:

• Creating, administering, authenticating, and protecting your account;
• Confirming that a player meets the 21+ age requirement and other eligibility conditions;
• Providing casino games, live casino access, sports betting, bonuses, loyalty benefits, and account history;
• Processing MYR deposits and withdrawals and reconciling payment records;
• Detecting account takeover, collusion, bonus abuse, money laundering indicators, payment fraud, or other prohibited conduct;
• Responding to support requests, complaints, privacy enquiries, and account instructions;
• Applying deposit limits, cooling-off periods, self-exclusion, or other responsible gambling controls;
• Maintaining service reliability, analysing technical performance, and correcting platform errors;
• Complying with applicable legal, regulatory, audit, and record-keeping obligations.

Depending on the circumstances, processing may be necessary to provide a requested service, comply with a legal obligation, protect legitimate security and operational interests, or act on your consent. Where Dunia4D relies on consent, you may withdraw it for future processing, although withdrawal does not invalidate processing already lawfully completed.

Payments, KYC, and Account Verification

Dunia4D may request proof of identity, age, address, or payment method ownership before processing a withdrawal or when an account requires additional review. Verification documents may include a government-issued identity document, a recent proof of address, or a suitably redacted payment record. Dunia4D uses this information to protect player funds, prevent identity misuse, and meet applicable verification obligations.

Payment details are processed through supported financial channels. Dunia4D generally receives transaction confirmations and limited account identifiers rather than complete online banking credentials. You should never provide an internet banking password, one-time password, wallet PIN, or card security code to Dunia4D support.

Disclosure of Personal Information

Dunia4D does not sell personal information. Information may be disclosed only where reasonably necessary to operate the platform, protect users, process transactions, comply with legal duties, or establish and defend legal rights. Recipients may include payment processors, identity verification providers, game and sportsbook technology suppliers, hosting and cybersecurity providers, professional advisers, auditors, and competent authorities where disclosure is lawfully required.

Service providers are expected to process information only for agreed purposes and to apply appropriate confidentiality and security safeguards. Dunia4D seeks to limit each disclosure to the information required for the relevant task. We may also disclose information during a genuine business reorganisation, provided that appropriate protections continue to apply.

Cookies and Device Information

Dunia4D may use cookies and similar browser technologies to maintain secure sessions, remember preferences, measure platform performance, detect suspicious activity, and understand how visitors navigate the website. Essential cookies support functions such as login continuity, account protection, and load balancing. Analytics information may be used in aggregated form to improve the mobile and desktop experience.

Browser settings may allow you to remove or block cookies. However, blocking essential cookies can prevent login, payment, gameplay, or security functions from operating correctly. Device and access logs may still be retained where necessary to secure Dunia4D systems and investigate misuse.

Security Measures

Dunia4D maintains technical and organisational measures intended to protect personal information against accidental loss, alteration, unauthorised disclosure, misuse, or unlawful access. Measures may include encryption in transit, controlled staff access, authentication safeguards, network monitoring, secure backups, activity logging, vulnerability management, and incident response procedures.

No internet service can guarantee absolute security. Players also have an important role in account protection. Use a unique password, keep your device updated, do not share login details, and sign out when using a shared device. Notify Dunia4D support promptly if you notice an unfamiliar login, wager, deposit, withdrawal request, or change to your account.

Data Retention

Dunia4D retains personal information for as long as reasonably necessary to provide services, maintain account and transaction records, resolve disputes, prevent fraud, support responsible gambling controls, and satisfy applicable legal or regulatory duties. Retention periods differ according to the type of information and the reason it was collected.

Closing an account does not always permit immediate deletion. Financial, KYC, security, complaint, and self-exclusion records may need to remain available for a prescribed period. When personal information is no longer required, Dunia4D will take reasonable steps to delete, anonymise, or securely isolate it, subject to technical backup cycles and lawful retention requirements.

Your Privacy Rights and Choices

Subject to applicable law, identity verification, and relevant exemptions, you may ask Dunia4D to provide access to personal information, correct inaccurate details, explain processing, restrict certain uses, or delete information that is no longer required. You may also change eligible communication preferences and withdraw consent where consent is the basis for processing.

To protect your account, Dunia4D may require evidence of identity before completing a privacy request. We may decline or limit a request where necessary to prevent fraud, preserve another person's rights, comply with financial record-keeping duties, or maintain a valid self-exclusion record. Reasons will be explained where reasonably possible.

Responsible Gambling and Sensitive Account Controls

Dunia4D may process information concerning deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion, account closure, and communications about gambling behaviour. This information is used to apply your chosen controls, identify potential indicators of harm, prevent inappropriate account reactivation, and provide responsible gambling support.

A request to delete personal information will not automatically remove an active self-exclusion record. Retaining limited identifying details may be necessary to enforce the exclusion and prevent a new Dunia4D account from being opened during the selected period. Further information is available on our Responsible Gambling page. Dunia4D services are intended for players aged 21 and above only.

International Processing

Some Dunia4D technology, game, payment, verification, security, or support providers may process information outside Malaysia. Privacy and data protection requirements can differ between jurisdictions. Where international processing is necessary, Dunia4D seeks to use contractual, organisational, and technical protections appropriate to the information and the service being provided.

Dunia4D limits international access to authorised purposes and requires relevant providers to preserve confidentiality. The location of a service provider does not change the commitments set out in this Privacy Policy.

Changes to This Privacy Policy

Dunia4D may revise this Privacy Policy when platform functions, legal requirements, payment methods, security practices, or data processing arrangements change. The effective date shown near the top of the page identifies the current version. Material changes may also be highlighted through an appropriate platform notice.

We encourage players to review the policy periodically, particularly before providing new information or using a newly introduced Dunia4D feature. Continued use after an updated policy takes effect means the revised information practices will apply from that effective date, subject to any consent requirement imposed by applicable law.

Contact Us

If you have a question about this Privacy Policy, believe your personal information is inaccurate, wish to exercise an available privacy right, or want to report a suspected account security incident, contact the Dunia4D support team. Please provide enough information for us to identify the issue without sending passwords, one-time codes, or unnecessary financial details.

• Email: [email protected]
• Live support: Available through the Dunia4D platform 24 hours a day.
• General guidance: Visit the FAQ page for common account and privacy questions.

Dunia4D may ask you to verify your identity before discussing account-specific information. This verification protects Malaysian players from impersonation and prevents personal or financial records from being disclosed to an unauthorised person.